• Monthly breakfast rate: CNY 900 / prs
• International Direct Dial and Domestic Direct Dial Telephone surcharge: Cost plus 15% surcharge
• Utilities charge (applicable for monthly stay only): CNY 10 / sqm / month

• Studio: CNY 30 / cleaning
• 1 Bedroom Apartment: CNY 40 / cleaning
• 2 Bedroom Apartment: CNY 50 / cleaning

• Hong Qiao Airport: Limousine (max 3 prs) CNY 550 / way
• Pudong Airport: Limousine (max 3 prs) CNY 650 / way

• The Emerald City shopping mall
• Shi Quan Street
• Heshan Park
• Suzhou Industrial Park
• Suzhou National Environment New & Hi-Tech Industrial Park
• Suzhou Etonhouse International School
• Sheng Ai Hospital
• Hanshan Temple
• Tiger Hill
• Regent On The Park

• Classical Gardens
• The Humble Administrator's Garden
• Tiger Hill
• Silk Museum
• Guanqian Street

• Taxi: Taxis are an easy way to get around and are available in the city. The starting price is 10 Yuan for 3 kilometres, over 3 km, 1.8 Yuan/per km for a Santana and 1.4 Yuan/per km for a Xia Li cab.



• Pedicab: For seeing the sights these man-powered vehicles are great. The starting price is 2 Yuan, rising to between 3 to 5 Yuan for a longer trip. Negotiate the price first when taking a pedicab to ensure that there are no misunderstandings.



• Bike: For those who want to explore the city, bicycle is popular means. A bicycle is generally CNY 2 for four hours, CNY 5 for the whole day. To rent a bicycle, you'll need to leave a deposit and show your identity card.



• Boat: Boats running along the Great Canal travel north to Zhejiang or south to Hangzhou. The waterways have been used for transportation for centuries and it is a wonderful way to see the beautiful countryside they travel through.



• Train: There are over 40 train services that stop at Suzhou Railway Station daily, being on the Beijing Shanghai railway line. There are daily services to and from Beijing, Shanghai, Xian, Guilin and many other main cities in China. Located on the north side of the city is the Suzhou Railway Station.

• Car Rental: Car rental services are available at the airports.
• Taxis: It is advisable to take licensed taxis and they should run by meters. Agree on the fare first if the meter is not working.
• Bus: Every day shuttle buses run between SHA / PVG and Suzhou.

• One-bedroom : 1 complementary breakfast
• Two-bedroom: 2 complementary breakfast

• Internet access: wireless internet free in all apartments.


• Cleaning frequency: daily (except Sunday & Holiday).


• Laundry facility: washing machine and dryer available in apartments.


• Air conditioning: available in all apartments.


• Leisure facility: fitness centre available free.


• Parking: private car parking available onsite free.


• Extra bed : available to be added in apartments at extra charge of RMB 140.


• Welcome pack: not available.

CANCELLATION AND AMENDMENT POLICY

The cancellation and amendment deadline is for 3 working days (monday to friday) prior to the arrival date by mid-day (12:00) London time. This cancellation policy will also be stated on the confirmation.

• All cancellations and amendments/alterations should be made in writing by fax or by e-mail. Enquiries about cancellations and amendments can be made on the phone first but must be followed by a written confirmation by fax or by e-mail.

• Any reservation cancelled more than 3 working days prior to the arrival date by mid-day (12:00) London time, will incur only a £25 (GBP) processing fee. This amount will be deducted from the refund issued the same day of the cancellation and a confirmation of the cancellation will be forwarded to the guests. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.
  Any reservation amended (amendments include modifying the arrival date and adding or reducing the number of apartments or nights) more than 3 working days prior to the arrival date by mid-day (12:00) London time, will incur only a GBP 25 (GBP) processing fee. This amount will be deducted from any refund issued or added to any extra charge made the same day of the amendment and a confirmation of the amendment will be forwarded to the guests. Please note that all refunds will also incur a 5 percent (of the total amount originally paid) credit card handling fee charge.Please note that although the length of stay can be extended, there will be no obligation from the property to allocate the same apartment or to apply the same rate.If the duration of the reserved stay is to be shortened, then the applicable tariff for that shorter duration will come into force.

• Please note that a change of rate for a shortened or lengthened stay will be applied retrospectively: the new rate will be effective from the original date of arrival.

• Any reservation made or arriving within 3 working days prior to arrival will be non-refundable and non-exchangeable. All reservations made and not used (non-arrival / double bookings) without the reservations being amended or cancelled prior to arrival will also incur a full charge.

• Clients are responsible for contacting Apartotels.com directly for any amendment or cancellation and as advised above any change or cancellation will only be actioned when a request in writing is received. Any amendment or cancellation made directly with the property will not be considered valid. Any request to cancel or amend a reservation cannot be considered complete until you receive our confirmation. Until you do your booking will still be considered valid as originally made so please ensure you contact us if you do not receive a confirmation of your cancellation/amendment within 1 hour of your initial written request if made during normal business working hours, or within 1 hour of our opening times if your initial request is made overnight or at weekend.

LATE CANCELLATION/NO SHOW POLICY
For a cancellation notified at any time after mid-day (12:00) 3 working days (monday to friday) prior to the arrival date or for a 'no show', Apartotels.com will retain an amount as follows:

• for stays of under 7 nights, the value of one night's stay;

• for stays of between 7 nights to 27 nights, the value of three nights' stay; and

• for stays of more than 28 nights, the value of seven nights' stay.

The above amount will be deducted from the refund issued. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.

MODIFICATION TO A RESERVATION, OR TO THE DURATION OF STAY, AFTER ARRIVAL
After arrival any modification to the length of stay will be subject to a £25 (GBP) processing fee if the length of stay is being reduced.

If the duration of the reserved stay is to be shortened, the applicable tariff for that shorter duration will come into force and both the new rate and processing fee will be taken into account before any refund is made. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.

If the duration of the reserved stay is to be extended (subject to availability of course), there will be no obligation from the property to allocate the same apartment or to apply the same rate.